A complaints procedure has been set up, ensuring all grievances are dealt with quickly and efficiently.
Patients can contact the manager at any time to log a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to mutual satisfaction.
Should you be unhappy with the outcome of your informal discussion, or would like your complaint investigated more fully, you can make a formal written complaint to the directors at Chelsea Medics. We will acknowledge receipt of the complaint within 2 working days.
Complaints about clinical matters will be investigated by the Partners. Administrative complaints will be investigated by the Manager. Every effort will be made to complete these investigations within a week. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.
A full response in writing, stating the conclusion of the investigation and any action, is to be made within 20 working days of receipt of the complaint.