Refund Policy


If you think you are due a refund you must Contact Us as soon as possible providing details of the consultation (including consultation reference number) and a full description in writing of the issue or concern you are raising.

We do not provide refunds where Chelsea Medics is not at fault, such as in the following circumstances:

a) If you are unable to have a private prescription, legitimately and correctly provided at the time of your consultation.

b) If your consultation is disrupted because of your actions, as determined by us exclusively. Where and when appropriate we will credit unused consultation time to your Account only and at our sole discretion.

c) If you have missed an appointment and not cancelled within 24 hours of your appointment, as determined by us exclusively. You will be charged the cancellation fee as described above.

d) If a Practitioner fails to attend your Appointment due to illness/other personal reason- you will provided with a full refund if another doctor is not available to see you or if you do not wish to see another doctor.

e) If you do not receive a prescription, referral letter or sick note as a result of a consultation.

f) If the start time of your appointment is delayed.